Refund policy
Return Window: Within 30 days of receiving the item (some products may differ; see product page)
Condition: Items must be unused, with original tags and packaging.
Non-returnable Items:
- Custom/personalized products
Return Process
- Contact customer service at mayliya005@gmail to obtain a Return Merchandise Authorization (RMA). Unauthorized returns may not be accepted.
- Ship the item(s) with original packaging, invoice, or order number to:Return Address: NO.1104,building 74 CuiPingcheng Lukou town JiangNing area Nanjing City JiangSu province China .
- We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect the return, we will process the refund within 5–7 business days.
- Refunds will be issued to your original payment method (credit card, PayPal, etc.).
- Original shipping fees are non-refundable (unless the entire order was incorrect or defective).
Defective or Incorrect Items
If you receive a incorrect item, please contact us within 48 hours at [email] with photos. We will send a replacement or issue a full refund at no cost.