Liyacrafts
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Refund policy

Return Window: Within 30 days of receiving the item (some products may differ; see product page)
Condition: Items must be unused, with original tags and packaging.
Non-returnable Items:

  • Custom/personalized products

Return Process

  1. Contact customer service at mayliya005@gmail to obtain a Return Merchandise Authorization (RMA). Unauthorized returns may not be accepted.
  2. Ship the item(s) with original packaging, invoice, or order number to:Return Address: NO.1104,building 74 CuiPingcheng Lukou town JiangNing area Nanjing City JiangSu province China .
  3. We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect the return, we will process the refund within 5–7 business days.
  • Refunds will be issued to your original payment method (credit card, PayPal, etc.).
  • Original shipping fees are non-refundable (unless the entire order was incorrect or defective).


Defective or Incorrect Items

If you receive a incorrect item, please contact us within 48 hours at [email] with photos. We will send a replacement or issue a full refund at no cost.

Inquire for more cooperation or product information.
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